To file a claim through RVshare Rental Insurance, log in to your RVshare account and click on the Rental Insurance tab. Once there, click on the blue “File Claim Online” button.
To file the claim, you will need your addendum number, which would have been included on the insurance addendum document you received via email when the insurance was paid for. If you aren’t sure what your addendum number is, or if you don’t think you received the email, please let us know and we can send that over to you.
Once you click the “File Claim Online” button, you will be taken to the insurance company’s website to submit the information to them. You will know that the claim has been filed successfully because you will get a confirmation notification after the claim has been submitted.
After you file the claim, the insurance company will reach out to both parties within 1-2 business days. The insurance company will then ask for any additional information they may need, and the claims process will go from there.
Claims must be filed within 30 days of the rental end date. The Departure and Return Forms must be completed, signed, and dated within 72 hours of the rental end date and submitted to both RVshare and the insurance company during the claims process. Failure to do so could result in an increase to the RVshare Rental Insurance deductible or rejection of a reimbursement request.
Once the claim has been settled, we will use your security deposit as part of the insurance deductible, and process the remaining amount, if needed, to the card you have on file.